Everything about Samanaga
Everything about Samanaga
Blog Article
In terms of carrying out common responsibilities inside Samanage, one way to elevate a whole new ticket, challenge, or improve is usually to simply click the applicable button in the Menu bar and afterwards simply click New. Or it's possible you'll find it simpler to do this by clicking the "+" indicator on the highest with the screen.
“For twenty years, SolarWinds has been dedicated to making IT glance easy by arming technological innovation pros Together with the powerful instruments they should clear up today’s IT management issues. We do that by responding to properly-recognized, each day complications dependant on input and comments from our shoppers along with the IT gurus that we serve,” mentioned Kevin Thompson, Main Executive Officer, SolarWinds.
With the IT Support Catalog, you are able to determine and publish which aid companies are accessible with your on the web site, very similar to a procuring cart of company solutions. The catalog also serves for a, for not enough a much better expression, firewall towards nuisance requests.
Its capability to streamline assistance workflows, boost visibility across IT functions, and provide fantastic customer guidance have attained the software program amongst our main awards.
Thompson continued, “We feel that a powerful, market-primary ITSM Answer presents us An additional powerful merchandise to improve our capability to provide IT experts in businesses of all measurements though meaningfully expanding our overall addressable marketplace, including further cross-provide possibilities within just our large and increasing customer-base of a lot more than three hundred,000 buyers.”
A business centered on the provision of options that don't just disrupt recent market models, but that also provide new systems to new problems in the location.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him a number of questions that we hope reveal a bit more details on Samanage as a software and its function in supporting your operate.
Once customers are signed on, they can be assigned distinct roles and teams relying on what they have to do and what obtain amount is necessary. The controls offered by Samanage consist of the chance to configure consumers to get 100% examine-only or to possess complete administrative access.
The agent can see all ongoing, pending, and settled incidents in the most crucial view. It might be thoroughly configured to immediately clearly show facts that issues: owing dates, sender, receiver… so there’s no must click on Every incident when prioritizing.
There’s nothing at all exclusive with regard to the Knowledge Foundation–lookup, tags, edit, documentation are all normal characteristics–other than to express that it’s backed by a reputable ITIL-compliant backend.
Never be expecting being heavily customizing how Samanage seems to be either. There are no apparent methods to alter the assistance's colours or logos to more properly mirror your individual business enterprise.
in the 1990s, but I've also written for other business know-how publications, including Personal computer Shopper
“Is definitely the Personal computer plugged?” It is tech support’s most hated thing: the mundane tasks of regularly addressing the exact same difficulty or complications that click here could be preset using, very well, typical feeling. IT ought to center on genuine not trivial troubles, like server crashes or system bugs.
“Brokers can certainly keep track of tickets and communications about incidents,” he explained. Junior directors in many cases are in the forefront to receive direct complaints from customers, so we believed this comment is stating a great deal regarding the application.